Delete your account
To delete your Octotune account, open the app as your own grown-up player, open your account and choose Delete account. Its active cloud records are removed immediately, then the sign-in account. Deletion is available while Plus renews; stop renewal with the billing provider to prevent further charges.
Accounts in Octotune are for grown-ups only, and deleting one takes a minute. This page explains how to do it, what is deleted, and what other companies keep. Privacy covers everything Octotune keeps.
How to delete your account in the app
Open Octotune as your own grown-up player, open your account, and choose Delete account. If a child is playing, tap their picture at the top of the screen and pick yours first.
- Tap your picture or initial at the top right, then Account and backup.
- If a child uses the device, tap the gear, then type the answer to the question that follows. This stops a child from reaching the account.
- Scroll to Delete account, and confirm.
If you signed in a while ago, you are asked to sign in again first, to make sure it is you.
What is removed
These active cloud records are deleted as soon as you confirm, before the account itself:
- Your account's copy of the progress: the progress and preferences kept in your account so they are the same on every device.
- Your plan record: which plan your account is on.
- Your studios: you leave every studio you joined, and studios you teach are deleted with their student summaries and notes.
- Your courses and profile: private drafts and versions, your teacher profile, ratings, course ownership, referral and rate-limit records. Your public listing text, identity snapshots, published versions and replies are erased.
Minimal listing tombstones, reserved handles, aggregate counters and moderation records can remain for reconciliation, impersonation prevention and abuse handling. They may retain internal account identifiers. Copies people independently saved or shared remain on their devices.
Then the account itself is deleted: your sign-in, name and email address. If you signed in with Apple in the iPhone or iPad app, Octotune's access to your Apple sign-in is revoked too.
Cloud Firestore's restricted recovery history and daily backups can contain earlier copies for up to seven days. These expire automatically and are used only to recover the service after an error. We reapply account deletions before recovered data returns to service; these copies do not restore your deleted account.
The progress on your own device stays until you clear it. To remove it, clear this site's data in your browser's settings, or delete the app.
What is kept by others
Deleting your account doesn't reach the records that the companies behind Octotune Plus keep:
- Link and Stripe keep the receipts for any payments you made, under their own privacy policies. Octotune Plus is sold through Link, by Stripe.
- Apple keeps App Store purchase and subscription records for purchases made in the iPhone or iPad app, under its own policies.
- RevenueCat keeps the record of your Octotune Plus subscription and purchases, which the app checks to know whether you have Plus. Octotune deletes it on request: email hello@octotune.com from your account's email address and ask for your purchase records to be deleted.
If you have an Octotune Plus subscription
Deleting your account doesn't cancel a subscription. The confirmation shows Manage subscription so you can stop renewal with the billing provider. You can also choose Delete account immediately, including while the subscription still renews. If you do, charges can continue until you cancel with Apple or Link. Keep your receipt so you can manage the subscription afterward.
When it takes effect
Deleting takes effect immediately. There is no waiting period, and a deleted account can't be restored. The progress on your device isn't affected, so you can sign in again later with a new account and keep playing.
Without the app
If you can't use the app, a grown-up can ask us to delete the account. Email hello@octotune.com from your account's email address, and say that you want your Octotune account deleted. We delete the same things the app does, and reply when it is done.